I tend to be an overtly expressive person consequently I am trying to improve on my tendency to overreact. I have seen the need to improve especially from working in McDonald’s where you are confronted with more stressful situations or situations that need an immediate response.
However what triggered my increased awareness and more introspective analysis on this topic is because one of my friends at Maccas was surprised at my one of my overreactions and coined it as aggressive. My new manager, that I coincidently trained when he started as a crewmember, was sidestepping the usual pricing of apple pies and suggested to us that we use a special button on the menu to give a cheaper price to customers. I overreacted to this and asked, shocked, if he had asked the store manager if this was okay.
I was stunned when my friend said I was being aggressive – I definitely did not mean to be aggressive at all - and this new manager didn’t find it aggressive. However, I thought, if anyone found it aggressive I should change my ways. In response I apologised to my manager and calmed myself down and reasoned with him that he should consult our store manager and ask for her opinion and permission before continuing with this practice. He agreed.
Later that shift I caught myself overreacting to the same manager about something else, so I immediately stopped and I spoke calmly. I achieved results quicker and probably created a better atmosphere compared to if I had overreacted and created a more tense and stressful atmosphere.
I was really proud that I had remembered and put the things I had learnt to practise with substantial visible results. Hopefully you learn better or things are more ingrained in your mind when you put them to practise straight after you learn them rather than having it floating in your subconscious – so yay!
However what triggered my increased awareness and more introspective analysis on this topic is because one of my friends at Maccas was surprised at my one of my overreactions and coined it as aggressive. My new manager, that I coincidently trained when he started as a crewmember, was sidestepping the usual pricing of apple pies and suggested to us that we use a special button on the menu to give a cheaper price to customers. I overreacted to this and asked, shocked, if he had asked the store manager if this was okay.
I was stunned when my friend said I was being aggressive – I definitely did not mean to be aggressive at all - and this new manager didn’t find it aggressive. However, I thought, if anyone found it aggressive I should change my ways. In response I apologised to my manager and calmed myself down and reasoned with him that he should consult our store manager and ask for her opinion and permission before continuing with this practice. He agreed.
Later that shift I caught myself overreacting to the same manager about something else, so I immediately stopped and I spoke calmly. I achieved results quicker and probably created a better atmosphere compared to if I had overreacted and created a more tense and stressful atmosphere.
I was really proud that I had remembered and put the things I had learnt to practise with substantial visible results. Hopefully you learn better or things are more ingrained in your mind when you put them to practise straight after you learn them rather than having it floating in your subconscious – so yay!